Considering an investment? Build a relationship with Brook Field!
When you’re considering a major home investment like a generator, you’re not just buying a piece of equipment; you’re entering into a relationship. At Brook Field Service, we understand this completely. We don’t see our customers as transactions; we see them as neighbors.
Our promise is simple: to provide peace of mind when the power goes out. We’ve built our company on a commitment to service that reflects our integrity, warmth, technical expertise, and down-to-earth professionalism. So, what’s it really like to work with us? It’s a journey built on trust, transparency, and a little bit of “unexpected delight.”
A Day in the Life: The Customer Journey
Your journey with us is designed to be as seamless and transparent as possible, from the very first call to the final bolt.
- From the First Call: When you contact us, you’ll talk to a real person—a member of our customer service staff who is friendly, helpful, and ready to get you the information you need. Our team will help you schedule a free site visit to your property.
- The On-Site Evaluation: One of our experts will come to your home to take notes on your electrical design, service rating, and property layout. This is not a high-pressure sales visit. We’ll listen to your needs, determine your power consumption, and provide an educational, no-fuss evaluation.
- The Quote: Within about a week of our visit, you’ll receive a transparent, no-surprises quote. We’ll break down the costs and help you understand your options, including our flexible financing plans with high approval rates.
- The Installation: Once you accept the quote, we can typically schedule the installation in as little as two weeks or three to four weeks from the acceptance date. We work with you to coordinate with your gas company so everything is ready to go when our technicians arrive. Our team handles everything from the site prep to the final connections, ensuring a safe and reliable setup.
The “Thank You Card” Culture
We don’t just install generators; we build relationships. Our commitment to unexpected delight is a core part of our brand. It’s what happens when you go above and beyond for a customer. One of our favorite ways to show this is through our handwritten thank-you cards.
This simple gesture is a way for us to show genuine gratitude and remind you that you’re a valued member of our community. We know it’s rare to receive a handwritten note in today’s world, and that’s precisely why we do it. It’s a small detail that reinforces our belief that we’re your neighbor, not a call center. As one customer wrote, “All around, great company. Every single person is friendly, polite, & helpful.”
Our 24/7 Service Philosophy
When you get a generator from Brook Field Service, you’re getting a dedicated service partner. Our 24/7 service philosophy is at the heart of our promise to you. We are dedicated to being there when it matters most, day or night.
- Responsiveness: We are always on-call. When a storm hits and the power goes out, our largest service fleet in Northern New England is ready to respond. We don’t just show up for installs; we show up when you need us for emergency service.
- Reliability: We show up, and we follow through. Our team of TQP-certified and licensed electricians provides expert service you can trust.
Why Our Customers Refer Friends and Family
The true measure of our success isn’t a sales number; it’s a referral. Our customers refer friends and family for a few simple reasons:
- Trust: We earn your trust through transparency, honesty, and reliable service. We’re not here to sell you something you don’t need. We’re here to help you find the right solution.
- Relationship: We treat every customer like a neighbor, building a long-term relationship from the first call to the last bolt.
- Peace of Mind: We deliver on our brand promise. With a generator from Brook Field Service, our customers have the security and peace of mind to weather any storm, and they want their friends and family to feel the same.
At Brook Field Service, we’re more than just a generator company; we’re a team of Vermonters dedicated to serving our community. It’s a promise you can count on.
