Brook Field Service

About

Brook Field Service
 
Our Operating Philosophy

About Brook Field Service

For nearly 40 years, Brook Field Service has been Northern New York’s and New England’s first call for generator sales and service.

We were here for Floods of ‘23, the Ice Storm of ‘98, and we are here ”to provide shelter from the storm

From the White Mountains, to the Adirondacks, we look forward to helping your town or business.

Service is what makes our business thrive, and how we have garnered a reputation as Vermont’s best generator company.

When you call us, you will never hear a robot voice, or an answering machine. No kidding!

We provide superb service with a smile. We love where we live, and we love what we do. Its the reason small towns, and large corporations choose to work with us!

Here is what Brook Field Service customers can expect:

All systems are delivered to the job site, completely serviced and building job site load-tested after installation.

The job site is not released until the customer and Brook Field Service are completely satisfied with the operation and installation of the total emergency generator system (operation and installation cosmetics).

All customers receive engineering supervisory coverage during installation and all warranty forms will be filled out and filed with the manufacturer at time of start-up date.

Customer receives 24-hour emergency service coverage. We have Northern New Englands largest generator fleet. The customer will receive a copy of our emergency coverage procedures and our labor rates.

A preventative maintenance agreement will be issued annually.

Brook Field Service is the only generator systems company in Vermont that will troubleshoot and repair generators, engines, and transfer switches. All our employees are schooled in all three areas. One service call gives you full coverage.

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REPRESENTING THE BEST IN THE BUSINESS

Our process revolves around our customers’ needs – carefully acknowledging power requirements, as well as budget requirements.

Diagram showing alignment between values (beliefs important) and behaviors (actions do), leading to integrity.

Our Operating Philosophy

  • Always operate with integrity
  • Service the customer better than anyone else
  • Be a knowledgeable resource for all customers
  • Deliver bad news fast and with brutal honesty
  • Deliver good news with grace
  • Treat Employees as revenue sources not expense items
  • Reward RESULTS, not efforts!

Our process revolves around our customers’ needs – carefully acknowledging power requirements, as well as budget requirements.

In addition to our Residential Customers, we also work with:

  • Hospitals and Nursing Homes
  • Banks
  • Construction Equipment Companies
  • Vermont State Emergency Generator required “Proof of Inspections”
  • Small Business Owner

Brook Field Service